We're here to help. Get assistance with Sovana HQ or submit a support ticket for technical issues.
For general inquiries and non-urgent matters
support@sovanahq.com
Response within 24 hours
For critical system issues (Enterprise customers)
+1 (555) SOVANA-1
24/7 availability
Provide details about your issue and our team will respond promptly
Common questions about Sovana HQ
Start by reviewing our installation guide. You can deploy Sovana HQ using Docker or Docker Compose. After installation, access the web interface and follow the setup wizard to configure your first data sources and alert rules.
Sovana HQ is designed to support NIST 800-53, CMMC, FISMA, and is on the FedRAMP roadmap. Our platform includes comprehensive audit logging, encryption at rest and in transit, and role-based access control to meet stringent security requirements. See our security page for details.
Yes. Sovana HQ supports air-gap deployment for classified and highly secure environments. All core functionality, including AI-powered threat detection, works without internet connectivity. Contact our team for air-gap deployment guidance.
Our AI chat interface uses natural language processing to allow you to query your security data conversationally. Ask questions like "Show me failed login attempts from the last hour" or "What are the top threats this week?" The AI analyzes your data and provides actionable insights.
Sovana HQ integrates with major SIEM platforms (Splunk, QRadar, ArcSight, Elastic Security), accepts syslog from any source, and provides REST API for custom integrations. We also support webhook notifications for real-time alerting to external systems.
Community support is available to all users through our documentation and support ticket system. Enterprise customers receive priority support with guaranteed response times and 24/7 emergency support for critical issues. Contact us to learn about enterprise support options.
For Docker deployments, pull the latest image and restart your container. Your data and configuration are preserved in volumes. Always review the release notes before upgrading and consider backing up your data directory. See our upgrade guide for detailed instructions.
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Comprehensive guides covering installation, configuration, API reference, and best practices.
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